All printables, books, and spreadsheets are delivered via download only. You will not receive a physical product. Once purchased, the download will be immediately delivered to you at the email address provided at checkout.
All orders are typically processed immediately but there may be delay. If you do not receive your product within 24 hours, please contact me.
While I am flexible and allow you to complete a reasonable number of downloads I will not tolerate download abuse.
Coaching and audit services
Upon purchase of a coaching plan, you will receive the instructions to book your session. You will need to make sure to add the time to your calendar. If you do not arrive within 10 minutes of the session start time, it will be rescheduled.
The email to book your meeting (if applicable) should arrive within one hour but if you do not receive it within 24 hours, please contact me.
I stand behind my products and your satisfaction is of the utmost importance to me. However, because the products are digital goods delivered via Internet download I generally offer no refunds.
If you book a coaching session and opt to cancel, you can do so within 24 hours of the scheduled time and receive a refund. If you cancel later than that (not a reschedule) you may not be eligible for a refund.
Audits are personalized. Therefore, if you receive the written audit report, there is no refund. If you wish to cancel the audit, you must do so within three (3) days of purchase.
Refund requests are handled on a case by case basis and are issued at my sole discretion. Refund requests for digital downloads, if any, must be made within thirty (30) days of your original purchase.